Redmond Park retirement apartments

Ms PATTEN (Northern Metropolitan) — My question is for the Minister for Housing, Disability and Ageing. My constituent, a resident of Redmond Park retirement apartments in Princes Hill, has contacted me in relation to an issue at that facility, but it also pertains to the retirement sector regulation more broadly. At the time of purchase in 2009 residents of Redmond Park were guaranteed six meals per week in the restaurant, a kiosk and a weekly doctor, plus other 5-star hotel-like facilities, as described in their brochures and promotional materials. Fast-forward to December 2011, and restaurant meals were down from six to two, the kiosk had closed and weekly doctor visits had stopped. Levels of service have continued to diminish since. My question to the minister is this: should a vulnerable 97-year-old resident living alone, who bought the apartment because of the restaurant, doctor and kiosk, be expected to attend VCAT to dispute these matters, or will the minister intervene on their behalf?